We wish to advise customers that we will close at
We will reopen on Monday 12th January.
To ensure pre-Christmas delivery please place orders early in December.
We thank all our customers for their continued patronage throughout the year and extend our best wishes for a Merry Christmas and a prosperous New Year.
IMPORTANT PRICE INCREASE NOTICE
Please take note that due to the steep fall in the Australian dollar we have had to revise our prices in our furniture on all ranges.
These new prices have been updated online so please use our website to view these prices or alternatively contact our office for prices. All retailers will need to adjust their prices to reflect this adjustment.
Back orders
We offer the service of backorders so that you can get the stock that you require. Unfortunately with such high demand for our products we do not always have them available straight away. So please feel free to place orders for items that are on backorder, so that once they do arrive, stock is allocated to you as most cases stock on backorder generally sells out prior to arrival.
When a backorder has been placed, we constantly keep our customers updated with faxed Eta's and stay in contact while we wait for this stock to arrive. Once we have received the stock, we will contact you, to allow you to either add more to the order, or send it as it is.
Please note that we cannot guarantee a set time frame for delivery (approx only) as we can not control shipping and other unforeseen circumstances. We will try our very best to get these items to you as soon as possible.
If you have any queries regarding your backorders please feel free to contact us at our Cheltenham head office.
We Thank You for your patience and understanding in this matter.
Claims
Claims MUST BE SUBMITTED WITHIN 7 DAYS OF DELIVERY. For us to investigate claims/complaints/concerns, we require fax/email confirmation regarding the problem/concern. In this please state the following:
- Company details
- Invoice number
- Item code in question
- Detailed description of problem/concern
- Photos (if possible)
We may request photos as it can be very difficult for us to identify the situation without being able to see the product in person. So, if you are able to send photos of damaged stock, it will be greatly appreciated and can speed up the process.
Once these details have been received, AAI will look into it as soon as possible and contact you immediately with any information or solutions that we have.
Please note that AAI will not accept returns without prior approval. Returns will be issued with a 'Product Return Authorization' and this form must be returned along with the returned items. Our warehouse is unable to accept the returned goods without this form.
Again, we thank you for your patience and understanding!!!
Accounts
Each month statements are sent out to our customers regarding any overdue accounts. Occasionally , we will also contact you to see how far away payment is, especially if payment is very overdue.
Please ensure that all accounts are paid within the 30 day period or otherwise finance charges do apply and in some cases some accounts will automatically be placed back onto a pro-forma basis. If you are experiencing any problems with your accounts please contact our accounts department at head office.