Claims

Claims MUST BE SUBMITTED WITHIN 7 DAYS OF DELIVERY.  For us to investigate claims/complaints/concerns, we require fax/email confirmation regarding the problem/concern.  In this communication,  please state the following:

• Company details
• Invoice number
• Item code in question
• Detailed description of problem/concern
• Photos (if possible)

As it can be very difficult for us to assess the situation/damage without actually being able to see the product you are reporting, we might ask for photographs to be provided.  If you are able to send photos of damaged stock (either mailed hard copy or emailed to us), this may speed up the process and is greatly appreciated.

Once these details have been received, AAI will look into it as soon as possible and contact you immediately with any information or solutions we can offer.

Please note that AAI will not accept returns without prior approval. Returns will be issued with a 'Product Return Authorization' and this form (available on request) must accompany the returned items.  Our warehouse is unable to accept the returned goods without this form.

Again, we thank you for your patience and understanding.

Back Orders

We offer the service of back orders so that you can get the stock that you require.  Unfortunately with such high demand for our products, we do not always have them available straight away.  So please feel free to place orders for items that are on back order, so that once they do arrive, stock is allocated to you.  In most cases stock on back order generally sells out prior to arrival.

When a back order has been placed, we constantly keep our customers updated with faxed, email or phone contact E.T.A's and stay in contact while we wait for this stock to arrive.  Once we have received the stock, we will contact you, giving you the opportunity to either add more items to your order, or to send it as it is.

Please note that we cannot guarantee a set time frame for delivery (approximate only) as we cannot control shipping and other unforeseen circumstances.  We will try our very best to get these items to you as soon as possible.

If you have any queries regarding your back orders, please feel free to contact us at our Cheltenham Head Office. 

We thank you for your patience and understanding in this matter.

Accounts

Each month statements are sent out to our customers regarding any overdue accounts.  Occasionally, we will also contact you to enquire about estimated payment date, especially if payment is very overdue.

Please ensure that all accounts are paid within the 30 day period or otherwise finance charges do apply.  In some cases, some accounts will automatically be placed back onto a pro-forma basis.  If you are experiencing any problems with your accounts please contact our Accounts Department at Head Office.