Wholesale Terms & Conditions

The following Terms and Conditions apply to all customers:

Sale Terms

AAI reserves the right to alter or modify prices, specifications and terms without notice. All terms and conditions to sales are preset and are non negotiable.

 

Ordering Terms

All orders must be in writing. They can be placed over the website, faxed or emailed directly to AAI Head Office.

Under special circumstances phone orders are accepted, however AAI does not accept responsibility for mistakes due to being lost in translation.

Minimum order amounts apply and are as follows: $200

$200 per order (includes entire AAI Product Range). Negotiable dependent on your type of business. Please contact us if this applies to you. (eg. your business is specialised in one area).

You are welcome to Pick-up your order from our head office to save on Freight costs. Please Note: Prior notice needs to be given for Pick-up orders at least one day in advance of Pick-up, otherwise they cannot be accepted.

 

Changes to orders

Please thoroughly check that orders are correct at time of placement. All changes/cancellations of orders must be sent in writing by either fax/email/mail and must be received as soon as possible. (Please be aware that charges for changes made after an order has been packed apply.) Cancellations after an order is packed will incur a fee. *See Invoice for our cancellation fee.

 

Freight Charges

Freight will be charged on invoice to the customer by AAI if using Australia Post's eParcel facility as the method of delivery.

For customers who require delivery options other than eParcel, freight charges will be discussed and organised at time of order. (Freight arrangements and charges will vary dependent on delivery address, i.e. city or country.)

As some customers have their own account arrangements with particular carriers, billing of freight is organised by the customer in some cases - please specify at time of order.

If more than one freight company is used (dictated by destination), AAI will bill the relevant amount on invoice for the segment from our warehouse to the other freight company's depot.

Freight is payable by the customer only, freight will be directly charged to the customer by the transport company unless otherwise stated. AAI does not provide freight to anyone but our direct customers.

 

Payment Terms

All payments are Prepaid and must be received within 14 days of placing order, stock will not be sent out until this payment has been received. If this payment is not received within the 14 days, the order will automatically be cancelled. Cancellation Fees apply.

We do not offer accounts. All customers will need to sign our Trade Agreement Form and provide their current credit card details as a guarantee prior to placing an order.

 

Payment Methods

EFTPOS, Credit Card payments are accepted. Cash payments are only available if delivered in person to our Head Office. (Please note that cash must be in the correct amount)

Customers may also direct deposit into our account. Account information can be found at the bottom of all invoices, or you may also contact Head Office for these details.

We currently do not accept Diners or American Express.

We DO NOT accept Cheques.

 

Claims and Discrepancies

Please check all items on arrival for any damages or missing items. 

If items are delivered in bad condition, DO NOT sign the packing slip that goods were received in good condition.

If items are received in bad condition, you have the right to refuse delivery, the goods will then be sent directly back to AAI Head Office.

All claims must be made within 7 days of delivery.

Claims must be received in writing, quoting the invoice number and reasons/details.

A Claim/Returns Form must be completed.

If possible also attach photos to help with long distance claims.

No returns are accepted without AAI's prior approval and delivery instructions.

AAI does not refund or exchange for change of mind.

(PLEASE NOTE that the finish of some products is Shabby Chic and contains imperfections in the wood and paint, and therefore will NOT be refunded)

 

Change of Ownership/Closing Down:

If a change of ownership takes place, AAI must be notified immediately.

All dealings with AAI must be cleared before the change of ownership takes place.

If the business is being closed down, AAI must be notified immediately so we can stop sending you future communications and to clear all dealings with AAI, before the business is closed.

Please ensure that you have no backorders or orders waiting to be sent out.

 

Price Changes

All prices are subject to change without prior notice due to unforeseen circumstances.

10% GST will be added to all listed prices.

 

Right of Refusal

AAI Trading reserves the right to refuse service and returns.