AAI Trading House is currently wholesale only.

The following terms and conditions apply to all customers!

Ordering Terms:

  • All orders must be in writing. They can be placed over the website, faxed or emailed directly to AAI head office.
  •  NO PHONE ORDERS ARE TAKEN.
  • Minimum orders amounts apply and are as follows - $300 for furniture and bed linen. $100 for giftware and letters
  • A surcharge of 20% applies to orders from Interior Decorators ONLY.
  • Freight is payable by the customer only, freight will be directly charged to the customer via the transport company unless otherwise stated.
  • AAI does not provide freight to anyone but our direct customers.

Changes to orders:

  • All changes/cancellations of orders must be sent in writing by either fax/email/mail and must be received as soon as possible. (Please note that higher freight charges may apply)

Payment Terms:

  • First time customers are pro-forma for the first three orders, unless credit requested and approved.
  • Payment must be received within 14 days of placing order, stock will not be sent out until this payment has been received. If this payment is not received within the 14 days the order will automatically be cancelled.
  • After the first three orders, customers must complete a credit application and once approved will have up to 30 days to pay, unless otherwise stated / arranged.
  • If an invoice has not been paid after the 30 day period, finance charges do apply.  In some cases your account may also be fixed back onto a pro-forma basis, unless otherwise stated / arranged
  • Accounts that have been inactive for over 12 months will move back onto a pro-forma basis and in some cases another credit application may have to be completed once again.

7 Day Discount:

  • If an invoice is paid within 7 days of the stock being received a 3% discount applies to the product total.
  • To receive the 3% discount please contact AAI head office, with your invoice number and the team at AAI will take the 3% off the total. Once this has been done, the new amount will be stated, and payment must be received on the same day.
  • This discount is not available to first time customers, pro-forma orders, sale items and is also not available if previous invoices are overdue.

Payment Methods:

  • EFTPOS, credit card and cheque are available. Cash payments are only available if delivered in person to our head office. (Please note that cash must be in the correct amount and all cheques to be addressed to: AAI Trading House).
  • Customers may also direct deposit into our account. Account information can be found at the bottom of all invoices, or you may also contact head office for these details.
  • We do not offer monthly installments, however installments may be made within the 30 day period.
  • We currently do not accept Diners or American Express

Inactive Accounts:

  • If an account has been inactive for more than 12 months, the next 3 new orders will be pro-forma and a credit application will again need to be completed.
  • This applies to all customers.

Change of Ownership/closing down:

  • If a change of ownership takes place, AAI must be notified immediately and the new ownership will become pro-forma for the next three orders.
  • All accounts must be paid before the change of ownership takes place. 
  • If the business is being closed down, AAI must be notified immediately and all accounts must be paid off, before the business is closed.
  • Please ensure that you have no backorders or orders waiting to be sent out.

Sale Terms:

  • All terms and conditions to sales are preset and are non negotiable.
  • For a full list of terms and conditions to the present sale please see the sale terms at the bottom of this page or contact our accounts department at our head office.

Freight Charges:

  • Freight is payable by the customer only, freight will be directly charged to the customer by the transport company unless otherwise stated.
  • AAI does not provide freight to anyone but our direct customers. 

Claims and Discrepancies:

  • Please check all items on arrival for any damages or missing items. 
  • If items are delivered in bad condition, DO NOT sign the packing slip that goods were received in good condition.
  • If items are received in bad condition, you have the right to refuse delivery, the goods will then be sent directly back to AAI head office.
  • All claims must be made within 7 days of delivery.
  • Claims must be received in writing, quoting the invoice number and reasons/details. If possible also attach photos to help with long distance claims.
  • No returns are accepted without AAI's prior approval and delivery instructions.
  • We do not refund or exchange for change of mind.

(Please note that our furniture is shabby chic and contains imperfections in the wood and paint, and therefore will NOT be refunded)

Price Changes:

  • All prices are subject to change without prior notice due to unforeseen circumstances.
  • 10% GST will be added to all listed prices.

Right of Refusal:

  • AAI Trading reserves the right to refuse service and returns.

 

SALE TERMS AND CONDITIONS

 

All orders must be faxed or emailed directly to AAI head office. NO PHONE ORDERS WILL BE TAKEN

  • Each product has a minimum amount that must be purchased and these amounts are NOT negotiable.
  • Minimum order amount still applies: $300 Furniture & $100 Letters/Giftware
  • Freight is still charged at normal price.
  • These terms are preset and are non negotiable.

Please contact our head office for a copy of our Trading Terms and Conditions