AAI Trading House is currently wholesale only.

The following Terms and Conditions apply to all customers:

Sale Terms:

• We reserve the right to alter or modify prices, specifications and terms without notice.
• All terms and conditions to sales are preset and are non negotiable.
• For a full list of Terms and Conditions, please see the Sale Terms at the bottom of this page or contact our Accounts Department at our Head Office.

Ordering Terms:

• All orders must be in writing.  They can be placed over the website, faxed or emailed directly to AAI Head Office.
•  NO PHONE ORDERS ARE TAKEN.
• Minimum order amounts apply and are as follows:  $300 for furniture and bed linen. $100 for giftware and letters.
• Freight will be charged on invoice to the customer by AAI if using Australia Post's Eparcel facility as the method of delivery. 
• For customers who require other delivery options than Eparcel, freight charges will be discussed and organised at time of order.  (Freight arrangements and charges will vary dependent on delivery address, i.e. city or country.)
• As some customers have their own account arrangements with particular carriers, billing of freight is organised by the customer in some cases - please specify at time of order.  
• If more than one freight company is used (dictated by destination), AAI will bill the relevant amount on invoice for the segment from our warehouse to other freight company depot.

• PLEASE NOTE:   From January 1, 2010 until further notice AAI reserves the right to protect their customers retail exclusivity. Therefore, sales of products to all current and new customers outside this retail category will attract an additional 20% surcharge on orders (ABN Number must be provided to do so.)  NB: This surcharge will be applied to home-based internet and non-permanent market businesses.  Please contact management to discuss your requirements if your business comes under these categories.

7 Day Discount:

• If an invoice is paid within 7 days of the stock being received a 3% discount applies to the product total.
• To receive the 3% discount please contact AAI Head Office, with your invoice number and the team at AAI will take the 3% off the total.  Once this has been done, the new amount will be stated, and payment must be received on the same day.
• This discount is not available to first time customers, pro-forma orders, sale items and is also not available if previous invoices are overdue.

Payment Terms:

• First time customers are pro-forma for their first order, unless credit requested and approved.
• Pro-forma payments must be received within 14 days of placing order, stock will not be sent out until this payment has been received.  If this payment is not received within the 14 days, the order will automatically be cancelled.
• After the first order, the customer must complete a credit application and once approved will have up to 30 days to pay, unless otherwise stated/arranged.
• If an invoice has not been paid after the 30 day period, finance charges do apply.  In some cases your account may also be fixed back onto a pro-forma basis, unless otherwise stated/ arranged.
• Accounts that have been inactive for over 12 months will move back onto a pro-forma basis and in some cases another credit application may have to be completed once again.
• PLEASE NOTE that all Credit Card payments incur a 1% surcharge.

Payment Methods:

• EFTPOS, credit card and cheques are accepted.  Cash payments are only available if delivered in person to our Head Office.  (Please note that cash must be in the correct amount and all cheques made out to: AAI Trading House.)
• Customers may also direct deposit into our account.  Account information can be found at the bottom of all invoices, or you may also contact Head Office for these details.
• We do not offer monthly instalments, however, instalments may be made within the 30 day period.
• We currently do not accept Diners or American Express.

Inactive Accounts:

• If an account has been inactive for more than 12 months, the next new order will be pro-forma and a credit application may again need to be completed.  This applies to all customers.

Changes to orders:

• All changes/cancellations of orders must be sent in writing by either fax/email/mail and must be received as soon as possible.  (Please note that higher freight charges may apply.)

Freight Charges:

• Freight is payable by the customer only, freight will be directly charged to the customer by the transport company unless otherwise stated.
• AAI does not provide freight to anyone but our direct customers. 

Claims and Discrepancies:

• Please check all items on arrival for any damages or missing items. 
• If items are delivered in bad condition, DO NOT sign the packing slip that goods were received in good condition.
• If items are received in bad condition, you have the right to refuse delivery, the goods will then be sent directly back to AAI Head Office.
• All claims must be made within 7 days of delivery.
• Claims must be received in writing, quoting the invoice number and reasons/details.  If possible also attach photos to help with long distance claims.
• No returns are accepted without AAI's prior approval and delivery instructions.
• We do not refund or exchange for change of mind.

(PLEASE NOTE that our furniture is shabby chic and contains imperfections in the wood and paint, and therefore will NOT be refunded)

Change of Ownership/Closing Down:

• If a change of ownership takes place, AAI must be notified immediately and the new ownership will become pro-forma for the next three orders.
• All accounts must be paid before the change of ownership takes place. 
• If the business is being closed down, AAI must be notified immediately and all accounts must be paid off, before the business is closed.
• Please ensure that you have no backorders or orders waiting to be sent out.

Price Changes:

• All prices are subject to change without prior notice due to unforeseen circumstances.
• 10% GST will be added to all listed prices.

Right of Refusal:

• AAI Trading reserves the right to refuse service and returns.

SALE TERMS AND CONDITIONS

All orders must be faxed or emailed directly to AAI Head Office.  NO PHONE ORDERS WILL BE TAKEN. 

Please note, customers who do not have retail premises will incur a surcharge of 20% on each order.

• Each product has a minimum amount that must be purchased and these amounts are NOT negotiable.
• Minimum order amount still applies:  $300 Furniture & $100 Letters/Giftware.
• Freight is still charged at normal price.
• These terms are preset and are non negotiable.

Please contact our Head Office for a copy of our Trading Terms and Conditions.