Wholesale Frequently Asked Questions

Q. Does the minimum order quantity policy apply when I just need to top-up a few letters in my range?

A. If you have already ordered sets of A-Z of any AAI letters products in the past, you are able to make smaller top-up orders if needed, we understand that trying to reach a minimum order quantity is not viable for particular customers and each different circumstance. Please contact us to let us know if this applies to you.


Q.  My type of business only caters for one type of product in your range, do I still need to reach the minimum order quantity? For example I have a Cake Shop and only sell the Cake Toppers from your Product Range.

A. Even though AAI has a wide range of products and our minimum order value includes the entire range of AAI products, we realise that some businesses are very specialised. That is why our minimum value is negotiable dependent on your particular business type. Please contact us to let us know if this applies to you.  


Q. Do you offer quantity discounts for bulk incentives?

A. Yes, we do 'buy by the carton / volume deals' on a lot of our products – This is only available for wholesale members and volume pricing for each product is shown in the product page  


Q. Do you have any Stands for your Letters products for display in my shop?

A. We have a range of stands to suit many of our letters according to their particular size & style available and they can be found in our Alphabet Letters & Numbers section under Letters Stands here  


Q. Can I place a custom order for a script word sign for my customers specific requests?

A: No, due to the high costs and uncertainty of production turnaround we cannot offer this service at this stage. We do however sell individual Uppercase and Lowercase Letters in the same font for personalised use. Please see these products here for your more personalised options.


Q: Where is AAI located? How long has AAI been in business?

A: We were founded in 2001 in Victoria,  Australia. Discover more about us in Our Story


Q: Do You have a Showroom?

A: No, you can find all our current products online here. Please call us if you need to arrange to pick up stock. Local Pick-up available BY APPOINTMENT ONLY

Email us here

Phone: 0061 3 9532 2286

Monday-Friday 9:00am to 5:00pm (Australian EST- Excludes Victorian Public Holidays and Christmas Season).