Wholesale Shipping Information

Q. Can I ship to multiple addresses?

A. Yes we are able to do split shipments within Australia. Please contact us to give us your specific details.

Q. Can I track my international order?

A. Yes, on standard Regular Post for an extra cost on top of your Air Mail postage, Australia Post offers tracking for parcels up to 2kg to 11 countries: USA, UK, NZ, China, Canada, Malaysia, Spain, Israel, Singapore, Germany and Ireland. Please email us when you place your order, to let us know if you would like this option and we can organise this for you.

Q. Do you ship internationally?

A. We do. Postage will be calculated at checkout, and further charges may apply. For overseas normally allow 7-14 days, maybe longer dependant on holiday seasons of your region.

Please note: AAI will not be responsible for any duties and taxes incurred from customs in your delivery country.

Q. How long will my order take?

A. Most orders are shipped from our despatch centre within one to two business days, however please allow up to 2-5 days delivery (we advise that you organise Priority Post service with us if your order is urgent). We ship by Australia Post eParcel; the delivery time will vary depending on your location. Please allow extra time for Australia post to deliver your parcel at busy times like Christmas and Easter. New Zealand orders will generally arrive in 7-14 days. International orders will vary due to the destination and the customs regulations. They usually take between 7-21 days to arrive. The actual shipping is usually no more than 7 days but depending on the country, customs clearance may take over a week.

Q. How much does shipping cost?

A. For Orders within Australia we calculate the freight cost by weight / size and email you the final cost. For International Shipping Rates up to 2KG - (regular) NZ for $45 / Asia $50 / US & Canada $65 / UK & Europe $80

Q. I have a deadline – how quick can I get my order?

A. If you have a deadline or a special event, you will need to contact us to organise the available options for the order to be delivered quicker. There could be limitations to size and weight of items for this service to be provided and organised.